ServiceNow
More Than Ticket Management Solution
ServiceNow is much more than simple Ticket Management System. Its introduction brings endless opportunities in organization for improvement, efficiency, accountability and visibility.
ServiceNow Consulting Services
ServiceNow is cloud-based robust ITSM suite – designed based on ITIL guidelines, which provides all the departments an automated workflow process that holistically aligns IT operations and services with Business strategy.
Opallios provides ServiceNow implementation, Integration and Customization services to customers worldwide. Our team ensures smooth ServiceNow adoption to digitalize, automate and optimize operations and drive efficiencies across organization.
ServiceNow offers variety of solutions to resolve business problems. We help you choose the most suitable solution or combination of solutions required to achieve business objectives and goals. Our technical excellence combined with exhaustive workflow analysis of your organization before selection saves valuable resources and allows you to tap quick ROI. We help you get through implementation, integration and customization of any of the following ServiceNow solutions leveraging our vast experience and expertise to boost-up your team’s efficiency.
- IT Services Management
- IT Asset Management
- Field Service Management
- IT Operations Management
- DevOps
- Customer Service management
- IT Business Management
- HR Delivery
- App Engine
ServiceNow Implementation & Customization
ServiceNow is not one-size-fits-all kind of a tool which is why a proper implementation strategy is vitally important. Our team analyzes every aspect of your organization to form a proper implementation plan that dodges pitfalls and detours during implementation and maximizes value you realize from overall ServiceNow adoption. Opallios follows a flawless fool-proof implementation strategy to give extensible and flexible platform that fulfills unique needs of company, employees and customers.
What do we cover in implementation process? Here are few tips for you to know how we ensure that you get smooth and perfect ServiceNow adoption.
- Analysis of business objectives and expectations from ServiceNow.
- Understanding critical aspects of organization – people, workflows, bottlenecks, problems and competition.
- Eliminate bottlenecks and problems in current processes and workflows.
- Optimization of current processes.
- Defining KPIs, assessment of customization and integration required.
- Selecting right solutions of ServiceNow and workflows.
Opallios’s ServiceNow Integration services integrate ServiceNow Platform with third party tools and applications, and data sources, to reduce cost, enhance quality and boost-up operational efficiency.
Our integration services enable to connect critical business systems with ServiceNow workflows to provide cross-organization automation. ServiceNow integration with other apps and systems paves way for proper and efficient digitalization of organization to boost-up productivity.
ServiceNow Integration
Integration with communication platforms like skype, email or CTI; Social media handles like twitter or other messaging and collaboration tools; integration with reporting tools like BI or Analytical tools for single point visibility and data gathering and reporting. We can also integrate out-of-the-box platforms like Salesforce, ERPs including SAP modules or Billing/Accounting modules for perfect progress/performance assessment. In fact we can integrate any custom-built or proprietary system, data source or application using webservices, with ServiceNow for most effective adoption.
ServiceNow customization services are niche by nature and demand high level of expertise and deep understanding of platform’s architecture and composition. Opallios’s ServiceNow customization services provide you a personalized solution and business workflows that eliminate gaps and improve productivity.
Whether it is Business rules, UI/UX or Server-side our skilled professionals have got you covered for all sorts of customization needs to make ServiceNow adoption make perfect-fit.
Our past performances speak aloud about our capabilities to handle tasks related to crucial integrations and migration from legacy, on-premise or SaaS, PaaS platforms and cloud applications. We make optimum use of Now platform for customized App development to fill-in the gaps and increase productivity.
We are also well-versed to handle complex tasks like access controls and workflows and other tricky, and can-become-complicated at any instance, tasks like email notification, managing transform maps etc.
We have zero-failure track record in customization which speaks highly about our expertise and diligence. During customization we do not overlook any minimum chance of glitch to prevent any percolation during implementation to ensure smooth adoption.
As your ServiceNow partner we Implement, integrate, migrate and customize the platform keeping technical debt to minimum, ease of maintenance maximum and with assurance of future upgradeability.